Customer Care – Spare Parts & Support
Our team is committed to ensuring a high level of support and customer service. We are able to provide the following services for both Tech-Con built equipment and your current automation line.
Our commitment begins with qualified Service Technicians and stocked service vehicles capable of working on your Pallet Based Assembly Lines, Material Handling & Robotic Integration, Robotic Palletizing Solutions, or Robotic Waterjet Cutting & Cleaning Systems.
We offer the opportunity for future service and support remotely to assist monitoring and troubleshooting your equipment.
Tech-Con can supply virtually all your most common automation spare parts. Our Customer Care Representatives will work with your project team to optimize the performance of your investment.
Our preventative maintenance service specialist will provide plant-wide maintenance on all your automation assets including drives, PLC, motion systems, industrial networks and controls software. Our team can identify pending system failures as well as identify components that are past their life cycle, and either repair or replace them. Our approach will drive down cost by eliminating unnecessary repairs and unplanned production downtime.
We offer on-site training programs for our customers to ensure successful launches of automation projects. Our Training is tailored around the operation of the equipment and performed by the technicians who built and installed your system.
Tech-Con Automations stocks both Flow Genuine Parts, and KMT Genuine Parts providing you with local inventory, and the benefits of more rapid delivery, lower transactional costs, and the ability to reduce your on hand inventory carrying costs. Our Factory Trained/Authorized Service Technicians can provide either on-site service, or intensifier rebuilds here at our shop for your waterjet equipment. Tech-Con is an authorized partner of both Flow International, and KMT Waterjet.
Tech Con is the authorized Canadian Partner to Shape Mined Materials and carries a variety of Garnet Products for your waterjet cutting, and surface preparation needs. Shape Mined Materials engineers our abrasive specifically for waterjet and blast media processes. This dedication ensures you get maximum performance out of your equipment, while providing the best service to your customers.
In today’s busy world, time is money. Tech-Con can help you maximize plant efficiencies, and increase your through put by relocating, and/or upgrading your existing automation equipment.